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It’s All About (the) Customer Service

It’s All About (the) Customer Service

At Phone.com we are in a very competitive business environment and one which is also a very fast moving and changing market. Yes the product and the service that we put out is extremely important. We have to remain cutting edge, offer the best features and apps and keep innovating. We do a pretty darn good job at this and we have some nice accolades to support it.

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VolunteerSpot’s Karen Bantuveris to New Entrepreneurs: ASK Questions!

VolunteerSpot’s Karen Bantuveris to New Entrepreneurs: ASK Questions!

We Are Austin Tech, a weekly video segment featuring Austin’s technology industry movers and shakers, has released its latest video featuring Karen Bantuveris, founder and CEO of VolunteerSpot, a ffVC portfolio company.

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Tuesday, Jan. 22: John Frankel presenting at HBS

Tuesday, Jan. 22: John Frankel presenting at HBS

The HBS Entrepreneurship Club is hosting John Frankel presenting on “How Your Startup Can Exploit the Current Technology Super Cycle” this Tuesday, January 22, 6 pm, at Harvard Business School, Aldrich Hall (Room TBD), Boston, MA. He’ll also join some students for a private dinner afterwards.

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Livefyre NewsHub Navigates the CES Social Storm

Livefyre NewsHub Navigates the CES Social Storm

Each year, hundreds of thousands of people flock to Las Vegas for the International CES. The enormous trade show showcases the latest and greatest innovations in the consumer electronics industry in every category, from TV's to Electric Toothbrushes.In recent years, the number of attendees have exploded, along with the content ...

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Interaxon and Muse’s Brainwave Health System Prepare Your Mind for Whatever Life Throws At You and Are On Display at CES

Interaxon and Muse’s Brainwave Health System Prepare Your Mind for Whatever Life Throws At You and Are On Display at CES

Muse’s Brain Health system simultaneously strengthens the cognitive and emotional parts of your brain. This fun and easy-to-use system helps you focus more at work, maintain composure in stressful situations, feel less anxiety and reduce the negative thoughts that undermine your potential.

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How VCs Deploy Operating Talent To Build Better Startups

How VCs Deploy Operating Talent To Build Better Startups

Drew Hansen just posted a very interesting piece on Forbes on, “How VCs Deploy Operating Talent To Build Better Startups”.  He draws on the research study my coauthors and I are about to publish on best practices in how venture capitalists increase the odds of company success through operational assistance. ...

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Making Sense of Streams

Making Sense of Streams

This is a talk I’ve been giving on how we filter the Stream at Bottlenose.

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Is Your App Next? Major Airline Sued For Mobile Privacy Violations - Cover Your Apps Today!

Is Your App Next? Major Airline Sued For Mobile Privacy Violations - Cover Your Apps Today!

Online and mobile privacy. If you haven’t been paying attention, its time to take notice. Regulators certainly have, and even the biggest players are being hit – Delta Airlines was just sued by the California Attorney General for having an app without an appropriate privacy policy. This is only the beginning; more enforcement is likely to follow.

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Happy Holidays from ff Venture Capital - 2012

We would like to wish you Happy Holidays from ff Venture Capital!

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Using Data to Track Hiring Success

Using Data to Track Hiring Success

Less than a year ago, Klout was spending north of $64,000 per new hire. Our processes were disorganized and inefficient. We were outsourcing most of our recruiting and making hiring decisions based on unstructured conversations. We had no unified applicant tracking system. Since then, however, we've increased candidate flow by ...

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